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1. Introduction

Welcome to donbong.com.

By accessing our website, you agree to these Terms & Conditions. The website administration reserves the right to modify, update, add, or remove any part of these Terms at any time. All changes take effect immediately upon being posted on the website without prior notice. By continuing to use the website after such updates, you accept the revised Terms.

Please check this page regularly for updates.

2. Website Usage Guidelines

To access our website, visitors must be at least 18 years old or be supervised by a parent or legal guardian. Visitors must also confirm that they have full legal capacity to make purchase transactions in accordance with Vietnamese law.

We provide customers with an account for making purchases on donbong.com under our Terms of Use.

You must register an account using accurate personal information and update it whenever necessary. Each visitor is responsible for safeguarding their password, account, and all actions performed under that account. You must notify us immediately of any unauthorized access. We are not liable, directly or indirectly, for any damage or loss resulting from failure to follow these rules.

Using any part of this website for commercial purposes or on behalf of a third party without our written permission is strictly prohibited. Any violation may result in your account being suspended without prior notice.

By registering, you agree to receive promotional emails from us. If you wish to unsubscribe, you can do so via the link at the bottom of every promotional email.

3. Customer Reviews

All website content and user comments are our property. If any false or misleading information is detected, we may suspend your account or take other measures in accordance with Vietnamese law.

4. Order Acceptance and Pricing

We reserve the right to refuse or cancel your order at any time due to technical or system errors.

We aim to provide accurate pricing information. However, mistakes may occasionally occur — for example, if an incorrect price is displayed. In such cases, we will contact you with instructions or notify you of the cancellation. We also reserve the right to refuse or cancel any order, regardless of whether it has been confirmed or paid.

5. Modifying or Canceling a Transaction on donbong.com

Customers may cancel a transaction provided that:

1. They notify donbong.com of the cancellation via donbongdealer@gmail.com

2. They return the item after inspection and do not use it, especially in cases of cash-on-delivery purchases.

6. Addressing Errors Caused by Incorrect Information Submitted on donbong.com

Customers are responsible for providing complete and accurate information when making purchases. If incorrect information is provided and sent to donbong.com, the website reserves the right to refuse the transaction.

Customers may unilaterally cancel the transaction if they:

1. Notify donbong.com via the hotline

2. Return the product after inspection and do not use it, especially in COD cases

If incorrect information is caused by system errors or third-party issues (e.g., wrong price or product details), donbong.com will compensate the customer with a discount code for future purchases (value depending on the case) and will not be obligated to execute the incorrect transaction.

7. Trademarks & Copyright

All intellectual property rights (registered and unregistered), content, designs, text, graphics, software, images, videos, music, sounds, code, and underlying systems belong to donbong.com. All website content is protected by Vietnamese copyright law and international conventions.

8. Legal Rights

These Terms, conditions, and all website content are governed by the laws of Vietnam. Any dispute arising from unauthorized website use will be resolved by the competent Vietnamese court.

9. Safe and Convenient Payments on donbong.com

Customers can choose the following payment methods:

Method 1: Direct payment (at our pickup location)
Step 1: Customer views products and services
Step 2: Customer visits the store
Step 3: Customer pays in cash and receives the product

Method 2: Payment on delivery (COD / delivery and pickup)
Step 1: Customer views products
Step 2: Customer confirms the order (via phone, message, or email)
Step 3: Seller verifies customer information
Step 4: Seller delivers the product
Step 5: Customer receives the product and pays in cash

Additionally, customers may pay using:

• Cash (VND)

• QR code (VND)

• USDT

Customers must follow donbong.com’s payment policies.

10. Ensuring Transaction Security on donbong.com

We use security services to protect the information posted on the website. This ensures safe transactions and minimizes potential risks.

11. Dispute Resolution

Any disagreements, complaints, or disputes related to transactions on donbong.com or these Terms will be resolved through negotiation, mediation, arbitration, and/or court proceedings in accordance with Vietnamese consumer protection laws.

12. Governing Law and Jurisdiction

These Terms, conditions, and all related agreements (including non-contractual obligations) are governed by the laws of Vietnam. In case of disputes, you may file a complaint or lawsuit with the competent Vietnamese court.